Returns & Refunds policy
At Kacey's Cookies, we strive to provide you with the highest quality cookies and ensure your satisfaction. Due to the perishable nature of our products, please review our return and refund policy carefully:
All Sales Are Final: Once an order has been placed and processed, it cannot be canceled or refunded. We do not accept returns or exchanges for any products.
Damaged or Incorrect Orders: If your order arrives damaged or incorrect, please contact us within 24 hours of receiving your delivery. We will require photo evidence of the damage or incorrect items. Once verified, we will either replace the item(s) or provide a refund at our discretion.
Allergen Concerns: We take great care to list all ingredients used in our cookies. It is the customer’s responsibility to review ingredient lists and allergen information. We do not offer refunds for allergic reactions or issues related to undisclosed dietary preferences.
Quality Issues: If you believe there is a quality issue with your order, please contact us immediately with details and photographic evidence. We will review your concern and may offer a replacement or refund based on our assessment.
Contact Information: For any return or refund inquiries, please contact us at contact@eatkaceyscookies.com. Include your order number and a detailed description of the issue.
Refund Process: Approved refunds will be processed within 15 business days. The refund will be issued to the original payment method. For cash payments, refunds will be arranged through direct contact.
Customer Satisfaction: Your satisfaction is our priority. If you have any concerns or feedback, please do not hesitate to reach out. We are committed to resolving any issues and ensuring you have a positive experience with Kacey's Cookies.
Thank you for understanding and for supporting Kacey's Cookies. We appreciate your business and look forward to baking for you again!
Contact Us
If you have any questions about our Returns and Refunds Policy, please contact us by e-mail contact@eatkaceyscookies.com